American Express has announced the discontinuation of travel advisor access to its Fine Hotels + Resorts and The Hotel Collection programs. This change will take effect on April 3, 2024, impacting third-party travel advisors who have previously booked these services on behalf of clients.
Program Access Changes
Following the update, only American Express Platinum and Centurion cardholders will be able to book stays through Fine Hotels + Resorts and The Hotel Collection programs. Previously, select travel advisors had access to these programs and could make reservations for their clients, regardless of cardholder status.
Implications for Travel Advisors
With this decision, travel advisors will no longer be able to book or manage reservations within these programs unless they are booking for eligible cardholders. American Express stated that this move is intended to enhance the exclusivity of these benefits for its cardholders.
Statement from American Express
In a statement, American Express said, “We regularly review our programs to ensure we are delivering the best possible value to our Card Members. As part of this process, we have decided to limit access to Fine Hotels + Resorts and The Hotel Collection to eligible American Express Platinum and Centurion Card Members.”
Industry Response
Some travel advisors have expressed concern about the impact of this change on their business operations, noting that the programs have been a valuable resource for clients seeking premium hotel experiences. Others indicated they are evaluating alternative options for their clients moving forward.
Further Information
For additional details on the policy change, visit the original report at this link.
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