Daniel Pasquali, Vice President of Belmond, emphasizes the importance of firsthand experience in promoting luxury travel. According to Pasquali, understanding the product through personal engagement is essential for effectively conveying its value to clients.
Firsthand Experience as a Sales Strategy
Pasquali believes that living the luxury travel experience is crucial for those in the industry. He states, “You have to live it to sell it,” highlighting that genuine familiarity with the offerings enables staff to authentically communicate the unique aspects of Belmond’s services.
Commitment to Authenticity
Pasquali notes that Belmond encourages its team to immerse themselves in the brand’s travel experiences. This approach, he explains, ensures that employees can provide accurate and detailed information to prospective travelers, enhancing the credibility of their recommendations.
Focus on Customer Expectations
According to Pasquali, luxury travelers expect more than just comfort; they seek memorable and meaningful experiences. He points out that understanding these expectations is vital for meeting the needs of discerning clients and maintaining high standards within the company.
Continuous Improvement and Training
Pasquali highlights the importance of ongoing training for Belmond staff. He explains that regular exposure to the company’s products allows employees to stay informed about updates and improvements, which in turn supports better customer service and satisfaction.
Looking Ahead
Pasquali expresses confidence in Belmond’s approach, stating that the company’s commitment to authentic experience and staff development positions it well for continued success in the luxury travel sector.
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